At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration! It will require your dedication and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth. As part of a passionate and accomplished team of experts, you will work with customers, technical product managers, engineers and architects to document requirements, Define scope, articulate objectives and key results, and curate intelligible catalogs of information (both business focused and technically focused) to support the design, expansion, maintenance and operation of a modern data platform. This position requires resilience to ambiguity, ability to work in a fast, constantly evolving and changing environment. As a Infrastructure Engineer, your technical expertise, and commitment to excellence will positively impact safe human spaceflight. Passion for our mission and vision is required! Responsibilities: Provide tier 1 & 2 support to customers in the organization Provide debugging and incident management support for system outages Support technical reviews and root cause investigations Be part of the on-call rotation and occasionally work weekends Write runbooks and self-help guides for Tier 0 support to improve self-service solving Collaborate with upstream and downstream tiered support teams to ensure smooth handoff and routing of issues Identify opportunities for process improvement and automation Maintains and may lead the process for documenting design, build and standard operating procedures Qualifications: Comfortable using Microsoft Office suite (Word, Excel, PowerPoint, etc.) Proficient with Confluence & Jira Excellent attention to detail and strong task ownership, someone who demonstrates pride in all work and willingness to perform low-level tasks when needed including but not limited to: ongoing support delivered solutions, creating support documentation, working with end-users to understand their problems Ability to tackle problems by writing efficient working solutions, even when given incomplete or ambiguous requirements Ability to work with minimum guidance in a fast-paced environment Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum Desired: Certifications for AWS, Tableau or Databricks Familiarity with AWS Experience with PowerShell and JavaScript scripting Familiarity with RESTful API Compensation range for on site WA applicants is $69,300-$97,020 Compensation range for on site CO applicants is $63,525-$88,935 Other site ranges may differ Inclusivity Statement Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations